That is up to you. If you decide to insure only specific items, anything that is not on the list will not be covered

This is up to you, but we strongly suggest that you consider it as your goods will be exposed to a higher risk of loss/damage than when they are inside the home.

This will depend on the cover you have selected.

If you choose replacement cover, you need to estimate the cost of replacing your goods with new goods of simular type and quality.
If you choose market value cover, then you need to estimate the amount that you would be likely to receive fro your goods if you sold them.
You can either provide us with a figure or the total value of your goods or you can use our Insurance Declaration to indentify and value your goods.

The Product and Disclosure Statement (PDS) summarises what the policy covers, the various cover options available to you and what it does not cover

No, you are under no obligation to take out transit and/or storage insurance with us even though you are booking you move through us. It is your choice with whom you take it out with.

If you need advice on your furniture removal insurance or your needs are different from the cover available in the policy, we can refer you to our authorising broker, Aldridge and Street who will be available to assist you. Contact them on 03 98677663.

No, just estimate their total value. For example you may estimate their replacement value at $ 2.000. In the event of a claim, you may like to specify it and value it separately.

Yes, we can arrange storage insurance for your goods in conjunction with the transit insurance

Despite all the care and expertise we take, accidents can still happen and some things are outside our control. We will endeavour to ensure there is no loss or damage, but we do recommend you take out furniture removal insurance.

No, the Customer Goods in Transit and Storage Insurance can cover cartons that have been packed by you as long as you supply an itemised valued list of contents for each carton. However , be aware that such goods are insured only for restricted cover?

Our authorised broker, Aldrige and Street are removal insurance specialists.

Without knowing your circumstances, we generally recommend that customers take out Full Cover and Insure their goods for Replacement Cost. This means that you have the broadest coverage against the risks of loss or damage and you would receive new of old in most circumstances (unless your goods are more than 7 years old)

Yes, the Customer Goods in Transit and Storage Insurance does have an excess which is set out in the PDS.

Usually they do not, but by all means check your policy wording of contact your Insurer to find out.